Support
Should your light system need service, email your support question to info@jetlites.com or phone 800.975.5075 or 775.849.9922

All lights needing factory repair must have a Return Authorization number prior to be sent back to JET Lites. We recommend that lights be shipped via UPS, FEDEX, or DHL. We do not recommend US Parcel Post service. Prior to shipping any light disconnect all cables, light heads, and chargers. Do not ship electrical equipment connected. This may cause more damage.

Helmet vs. Bar

Helmet Mount – The advantage of a helmet mount is the light is higher off the ground and has a better angle of attack to the ground. This better angle of attack puts more viewable light on the ground. None of the light’s output is wasted by shooting it into space. You can aim the light by just moving your head up and down or looking around. This allows you to inspect technical descents more closely or look down the line through quick “S” turns. For fast turning single track helmet lights are a must. The downside of helmet lights are they don’t work very well in dusty conditions. Some people feel they lack contrast. That the light washes out on smaller obstacles. This is caused by the lights angle of attack. It illuminates both sides of the obstacle. They also don’t work well in drizzly rain or fog. The light will reflect back into your eyes off of the water droplets.

Handle Bar Mount – The main advantage of this type of system is the light cast shadows on the ground. It is these shadows that many people feel give them the contrast that allows them to ride at full speed. Bar lights work better than helmet lights in dusty, drizzly rain, and foggy conditions because the light does not reflect back into your eyes. But the reality is, in these conditions your really just measuring degrees of better in crummy conditions.
The downside of bars lights are they don’t work well in twisting turning single track because the light quite often is aimed the wrong way. Since the light is relatively parallel to the ground you waste a fair amount of your light output by shooting it into space.


6v vs. 13v

Both the 6v and 13v system use the same internal battery cells. The 6v system is comprised of 5 cells and the 13v system contains 11 cells. The key advantage of the extra voltage is run time. By doubling the voltage and maintaining the same relative wattage of output you can more than double your run time. The 13v lamps run hotter. This makes them more efficient, increasing run time, and the higher temperature is produces more light output. The 13v 12w lamp shoots further down range and has a slightly wider beam than the 6v 15w lamp. The downside to the 13v system is the battery is twice as heavy because it has twice and many cells.

A general rule of thumb to go by when trying to decide between a 6v and 13v systems is:

  • Buy a 6v when size and weight is your main buying motivation.
  • Buy 13v systems when run time and brightness is your main buying motivation.

Smart switching

Smart switching is a great add on to any lighting system. These microprocessor driven switches allow us to effectively double battery run times. Technically we can go much further than doubling run times but there are trade offs in light output/performance. Once we break through the 50% duty cycle window the light becomes so yellow in color that it is no longer an effective tool.

Lamps running at reduced duty cycles are not burning as hot as those running at 100% duty cycles. So their light output is not as good. For example: a 20W lamp running at a 10w or a 50% duty cycle is not anywhere near as bright as a 12w lamp running at 100% duty cycle.

Basically you should view smart switching as a tool to increase your battery pack’s run time by 20% - 30%. A good way to figure out how smart switching will help you is to consider how much climbing you have in your rides. While climbing you can run the lamp at a 50% duty cycle. This means for every minute you go up hill you will only be using 30 seconds of battery time. So if you have 1 hour of climbing in your ride you can add 1/2 an hour of run time to your battery pack's maximum full power run time.


Battery Useful Life

A batteries life cycle is governed by 3 conditions. Time, use, and overcharging, or any combination of these events. Generally a battery is good for 400 charge and discharge cycles or 3 – 5 years. Which ever occurs first. Typically commuters wear out a battery before the time has a chance to damage it. Casual users typically are affected by time. Since all of JET Lite’s batteries are shipped with a smart charger over charging is not a condition that will damage our batteries.